Problems Enrolling?
Texas' systems to sign up for or renew Children's Medicaid and CHIP have been experiencing a variety of problems since January 2006. Your family may have had problems getting benefits, or you may be helping someone who is having a problem signing up.
If you have tried to apply for or renew benefits but it has not worked, or if you want to report a problem, please follow the steps below.
STEP 1: Tell the state agencies (so they can fix any problems):
Children's Medicaid or CHIP:
E-mail baldemar.ibanez@hhsc.state.tx.us and copy aurora.lebrun@hhsc.state.tx.us and elisa.garza2@hhsc.state.tx.us
STEP 2: Please copy us on your e-mail (so we can monitor the problems and see whether they are getting fixed):
You do not have to copy us on your e-mail, but we would like to know about problems and how they get solved. If you do want to share your story with us, please copy us on your e-mail about any problems:
lguerracar@childrensdefense.org and dunkelberg@cppp.org
If you are an agency helping a client who is trying to get or renew benefits, be sure to ask their permission to share their information.
STEP 3: Share Your Story.
Make your voice heard and help the media, researchers, nonprofits, and other groups understand the importance of providing Texas kids with affordable and comprehensive health care. Visit http://www.texaskidswin.org/Share_Your_Story2.php.
STEP 4: Let Us Know How Things Turn Out (so we can know if problems are getting fixed):
lguerracar@childrensdefense.org and dunkelberg@cppp.org
APPEALS
Sending an e-mail does not protect your legal rights.
To appeal a denial of benefits, follow the instructions in your denial notice. Do not wait to see if your e-mail helps.
You can get more information about appealing, and other legal help, by calling Texas Rio Grande Legal Aid toll free at 1-888-988-9996.